PRIVACY POLICY
Effective Date: 22 August 2026
Last Updated: 22 August 2026
The Pratt Studios Limited (“The Pratt Studios”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal data when you visit our website, contact us, engage our professional services, or otherwise interact with The Pratt Studios.
Our professional services include, but are not limited to:
Architecture
Interior Design
Measured Surveys
3D Laser Scanning
Aerial Photography and Drone Services
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
This Privacy Policy should be read alongside our Website Terms & Conditions and any proposal or appointment agreement relating to the professional services we provide.
1. Information We Collect
We may collect and process the following categories of personal information:
1.1. Information You Provide
When you contact us, request a quotation, engage our professional services or otherwise communicate with us, we may collect information including:
Your name.
Postal address.
Email address.
Telephone number.
Project or property address.
Details relating to your enquiry or project.
Correspondence between you and The Pratt Studios.
Any other information you choose to provide.
1.2. Project Information
Where you appoint The Pratt Studios to provide professional services, we may also collect and create information relating to your project, including:
Measured survey information.
Drawings and design documentation.
Planning and Building Regulations information.
Photographs, videos and drone imagery.
3D laser scan data.
Site records and survey information.
Information provided by consultants, contractors, statutory authorities and other third parties.
1.3. Technical Information
When you visit our website, we may automatically collect certain technical information, including:
IP address.
Browser type and version.
Device information.
Operating system.
Pages visited.
Date and time of access.
Website usage information collected through cookies and analytics technologies.
1.4. Payment Information
Where payments are made to The Pratt Studios, we may collect limited payment-related information necessary to administer your appointment. Payment card information is processed securely by our authorised payment providers and is not stored by The Pratt Studios unless required for lawful business purposes.
2. How We Use Your Information
We process personal information only where we have a lawful basis to do so under applicable data protection legislation.
We may use your personal information to:
Provide quotations, proposals and professional services.
Manage and administer our appointments and contractual obligations.
Communicate with you regarding your enquiry, project or appointment.
Prepare drawings, reports, surveys and other project documentation.
Coordinate with consultants, contractors, statutory authorities and other third parties involved in your project.
Arrange surveys, site visits and inspections.
Process invoices, payments and maintain our accounting records.
Comply with our legal, regulatory and professional obligations.
Improve our website, services and customer experience.
Respond to enquiries, complaints and requests.
Send marketing communications where you have given your consent or where otherwise permitted by law.
Our lawful bases for processing personal data include:
Performance of a contract – where processing is necessary to provide our professional services.
Legal obligation – where we are required to process information to comply with applicable laws or regulatory requirements.
Legitimate interests – where processing is necessary for the legitimate operation and improvement of our business, provided those interests do not override your rights and freedoms.
Consent – where we rely upon your consent, such as for certain marketing communications. You may withdraw your consent at any time.
3. Cookies and Website Analytics
3.1. Our website uses cookies and similar technologies to improve functionality, enhance your browsing experience, analyse website traffic and help us understand how visitors use our website.
3.2. Cookies are small text files placed on your device when you visit a website. They allow us to recognise your device and remember certain information about your visit.
3.3. We may use both essential cookies, which are necessary for the operation of our website, and optional cookies, such as analytics cookies, which help us improve our website and services.
3.4. Where required by law, optional cookies will only be used with your consent. You may withdraw or change your cookie preferences at any time through your browser settings or our cookie management tool, where available.
3.5. Disabling certain cookies may affect the functionality and performance of our website.
4. Sharing Your Information
We do not sell, rent or trade your personal information to third parties.
We may share your personal information where reasonably necessary to provide our professional services, including with:
Appointed consultants, contractors and other project professionals.
Local Planning Authorities, Building Control Bodies and other statutory authorities.
Structural engineers, surveyors, ecologists, heritage consultants and other specialist consultants.
Professional advisers, insurers, accountants and legal advisers where required.
IT service providers, cloud storage providers and software providers that support the operation of our business.
Payment providers where necessary to process payments.
Regulatory authorities or law enforcement agencies where we are required to do so by law.
All third parties are expected to process personal information securely and in accordance with applicable data protection legislation.
We will only share personal information where it is necessary for the purposes described within this Privacy Policy or where required or permitted by law.
5. Data Security
5.1. The Pratt Studios takes the security of your personal information seriously and implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
5.2. We use a combination of physical, electronic and administrative safeguards to protect the information we hold. These may include secure systems, encrypted communications where appropriate, password protection, access controls, multi-factor authentication and regular software updates.
5.3. Project files, drawings, correspondence and other business records may be securely stored and managed using trusted cloud-based service providers, including Google Workspace and Google Drive, which operate appropriate security measures designed to protect personal information.
5.4. Whilst we take reasonable steps to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted via the internet.
6. External Links
6.1. Our website may contain links to third-party websites, applications or online services provided for your convenience or additional information.
6.2. The Pratt Studios has no control over the content, security or privacy practices of third-party websites and accepts no responsibility or liability for them.
6.3. We encourage you to read the privacy policies and terms of use of any third-party websites before providing personal information or using their services.
7. Your Rights
Under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), you may have the right to:
Request access to the personal information we hold about you.
Request that inaccurate or incomplete personal information is corrected.
Request the deletion of your personal information where applicable.
Request that we restrict the processing of your personal information in certain circumstances.
Object to the processing of your personal information where we rely on legitimate interests.
Request the transfer of your personal information to another organisation, where applicable.
Withdraw your consent at any time where we rely upon your consent to process your personal information.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has been processed unlawfully.
If you wish to exercise any of your rights, please contact The Pratt Studios using the contact details set out in Section 12 of this Privacy Policy.
8. Data Retention
8.1. The Pratt Studios will retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including the provision of our professional services, the administration of appointments and compliance with our legal, regulatory, insurance and professional obligations.
8.2. Certain project records, drawings, correspondence, surveys, contracts and financial records may be retained for longer periods where required or permitted by law, where necessary for the establishment, exercise or defence of legal claims, or to comply with our professional and insurance requirements.
8.3. When personal information is no longer required, it will be securely deleted, destroyed or anonymised in accordance with our data retention procedures.
9. Third-Party Service Providers
9.1. The Pratt Studios uses carefully selected third-party service providers to support the operation of our business and the delivery of our professional services.
These providers may include services relating to:
Website hosting and website functionality.
Cloud storage and document management.
Email and business communications.
Accounting and payment processing.
Professional software and project management.
Website analytics and performance monitoring.
9.2. Where these providers process personal information on our behalf, they do so under appropriate contractual arrangements and are required to process personal information securely and in accordance with applicable data protection legislation.
9.3. Where personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable data protection legislation.
10. Changes to this Privacy Policy
10.1. The Pratt Studios may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, regulatory requirements or the way we process personal information.
10.2. Any changes will become effective when the revised Privacy Policy is published on our website, unless otherwise stated.
10.3. We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we collect, use and protect your personal information.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have any concerns about how The Pratt Studios processes your personal information, please contact us using the details below:
The Pratt Studios Limited
Email: enquire@theprattstudios.com
Phone: +44 (0) 20 7870 6440
The Pratt Studios Limited, a company registered in England and Wales under Company Registration No: 15896770.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights. Further information is available on the ICO’s website.
Thank you for trusting The Pratt Studios with your personal information.